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Fix every typo in one click, without the AI rewriting your reply

The reply editor of a Replyco ticket with the Assistant menu open and its last entry, Correct Spelling, highlighted. Beside the menu, the draft reply still shows its mistakes, such as "hasnt been dispached" and "stil change the".
Replyco team

A reply with typos in it looks careless, however good the answer is. Correct Spelling is a new choice in the AI assistant: it fixes the spelling, grammar and punctuation in your reply and leaves every other word exactly as you wrote it.

What’s new

Section titled “What’s new”
  • One click fixes the mistakes. Choose Correct Spelling from Assistant in the reply editor, and typos, wrong apostrophes and missing commas and full stops are corrected before the customer sees them.
  • Your words stay yours. Unlike Improve Writing, it never rephrases, shortens or restructures a sentence, and a reply without mistakes comes back unchanged, so you can run it on every reply without reading a rewritten version.
  • Placeholders stay in place. Tags such as #customer_first_name# are kept exactly where you put them, so replies built from templates and AI drafts still fill in correctly.
  • In the language you wrote. A German reply is corrected in German and an English one in English; nothing is translated.
  • One sentence or the whole reply, in tickets and chats. Select part of the text to correct only that part, or use it in the chat reply box for WhatsApp, Messenger, Instagram and your live chat.
The reply editor of ticket #32532 in Replyco, open under the customer's newest message. The Assistant menu in the editor toolbar is open, scrolled to its end, and its last entry, Correct Spelling, is highlighted. Beside the menu the draft reply shows its mistakes: "Your order hasnt been dispached yet so we can stil change the ... reply with the new adress and we will update it straight away". Choosing Correct Spelling fixes the spelling, grammar and punctuation and keeps every other word of the reply as it is.
Correct Spelling is the last entry in the Assistant menu of every reply editor.
What this screenshot shows
Screen
Respond (/ticket/:threadId)
Highlighted
button “Correct Spelling”, editor-toolbar-left, menu-open. corrects spelling
Also visible
draft reply with spelling and punctuation mistakes in the editor; Assistant menu open with nine options; Correct Spelling at the end of the menu
Purpose
the Correct Spelling option of the AI assistant

Why it matters

Section titled “Why it matters”

A spelling fix that also rewrites the message makes the agent read it again before sending, which cancels out the time it saved. Because Correct Spelling changes only what is wrong, an agent who types fast can correct and send in seconds, and the facts, the tone and the promises in the reply are exactly the ones the agent chose.

The reply editor of ticket #32532 in Replyco after Correct Spelling has run. The editor now reads "Hello #customer_first_name#, Thank you for your message. Your order hasn't been dispatched yet, so we can still change the delivery address for you. Please reply with the new address and we will update it straight away." The wording is the same as before; only the spelling, the apostrophes, the missing comma and the final full stop changed, and the placeholder tag is untouched.
Same words, no mistakes, and the placeholder tag left exactly where it was.
What this screenshot shows
Screen
Respond (/ticket/:threadId)
Highlighted
textbox “Respond”, editor, corrected. holds the corrected reply
Also visible
corrected reply in the editor; #customer_first_name# tag kept; wording unchanged apart from the corrections
Purpose
the result of Correct Spelling

Get started in three steps

Section titled “Get started in three steps”

  1. Open a ticket and select Respond, or open a conversation under Chats.

  2. Write your reply, select Assistant in the editor toolbar and choose Correct Spelling. In a chat, the menu is AI Help. To correct one sentence only, select it first and choose Correct Spelling from the small AI Assistant menu that appears.

  3. The corrected text replaces yours in the editor. Glance over it and send.

Every choice in the assistant, and how the selection menu works, is in Rewrite a reply with the AI assistant.

Availability

Section titled “Availability”

Correct Spelling is part of Replyco AI, which every plan includes; during a trial every feature is on. It is in the ticket reply editor, in the editor for a new ticket and in the chat reply box, for everyone who can reply there. Each correction is one AI action, listed as Message Update under AdminBilling › AI Usage.

Learn more

Section titled “Learn more”
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