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Release notes

Connect Etsy

Connect your Etsy shop and the emails Etsy sends about it, such as the notice that a buyer has written to you or that you made a sale, arrive in Replyco as tickets, with the Etsy order beside them. Etsy gives Replyco no access to its conversations, so you read and answer Etsy buyers on Etsy itself; Replyco keeps Etsy’s notices and orders in one place with the rest of your channels. The connection has two parts: you allow Replyco to read your shop’s orders on Etsy, and you forward Etsy’s emails to an address that Replyco creates for the shop.

Before you start

Section titled “Before you start”
You needWhere it lives
The Admin permission in ReplycoAdminUsers; see Invite users and set what they can do
The Etsy login that owns the shopEtsy
Access to the mailbox that receives Etsy’s emails about the shop, to forward themYour email provider
A free account on your planAdminBilling; see Billing

Availability: every plan includes Etsy, and Replyco checks Etsy for new orders. Companies on an older plan may not have order sync; see What each plan includes.

Steps

Section titled “Steps”

  1. Select + Add Account in the top bar.

    The Add Account page opens with one tile per marketplace. To connect another channel instead, see Add Account.

    The Add Account page in Replyco, opened with + Add Account in the top bar. The first group shows one tile per marketplace and webstore: Amazon, eBay, eBay v2 with a Beta badge, Shopify, WooCommerce and BigCommerce in the first row, then Magento, Etsy, OTTO, Fruugo, Wish and Kaufland, and Shopline below. The Etsy tile in the second row is highlighted; selecting it opens the dialog Authorize Replyco to sync with Etsy at its first step, INFO.
    Etsy has its own tile among the marketplaces on the Add Account page.
    What this screenshot shows
    Screen
    Add Account (/integrations/add)
    Highlighted
    button “”, marketplace-tiles, enabled. opens the Etsy connect dialog
    Also visible
    marketplace and webstore tiles; Mailbox Accounts heading below
    Purpose
    start connecting Etsy

  2. Select the Etsy tile. The dialog Authorize Replyco to sync with Etsy opens at its first step, INFO.

    Enter an Account Name your team recognises; it labels every ticket from this shop. Enter your shop’s email address in Display Email; when you use your own mailbox (see Options), Replyco keeps it as the account’s sender address. Optionally enter your shop’s name in Send Name as. Leave Custom SMTP Configuration unticked to receive Etsy’s emails at a Replyco address; the other choice is under Options. Select Authorize.

    The dialog Authorize Replyco to sync with Etsy at its first step, INFO, with three steps in the progress bar. Account Name is filled in with NorthwindHome, Display Email with support@northwind-electronics.example.com and Send Name as with Northwind Electronics; the Custom SMTP Configuration check box below is unticked. The Authorize button is highlighted; selecting it keeps these details and moves the dialog to the step that sends you to Etsy. A Need help? link sits under the button.
    Name the shop the way your team knows it; leave Custom SMTP Configuration unticked to use a Replyco address.
    What this screenshot shows
    Screen
    Authorize Replyco to sync with {{name}} (/integrations/add)
    Highlighted
    button “Authorize”, dialog-bottom, enabled. keeps the details and moves to the AUTHORIZE step
    Also visible
    Account Name: NorthwindHome; Display Email: support@northwind-electronics.example.com; Send Name as: Northwind Electronics; Custom SMTP Configuration unticked
    Purpose
    enter the Etsy account details

  3. The dialog moves to AUTHORIZE. Select Authorize again: Etsy opens in a new browser tab. Sign in with the Etsy login that owns the shop and allow Replyco access.

    Replyco asks Etsy only for permission to read your shop’s data, never to change it. Stay in the Etsy tab: when you have allowed access, Etsy sends you back to Replyco, which saves the account.

    The dialog Authorize Replyco to sync with Etsy at its second step, AUTHORIZE; the first step shows a tick. The dialog says to complete the Etsy account in a few easy steps, notes that the term Etsy is a trademark of Etsy, Inc. and that the application uses the Etsy API without being endorsed by Etsy, and says that Replyco will not modify or delete your Etsy orders, products or customers. The Authorize button is highlighted; selecting it opens Etsy in a new browser tab to sign in and allow access.
    Authorize opens Etsy in a new tab; sign in there with the Etsy account that owns the shop.
    What this screenshot shows
    Screen
    Authorize Replyco to sync with {{name}} (/integrations/add)
    Highlighted
    button “Authorize”, dialog-bottom, enabled. opens Etsy sign-in in a new tab
    Also visible
    step AUTHORIZE; Etsy trademark note; Need help? link
    Purpose
    send the seller to Etsy to allow access

    In the Etsy tab, Etsy shows An application would like to connect to your account, with the Etsy login you are signed in as and the list of what Replyco may see. If the login is not the one that owns the shop, sign in as someone else from there. Select Allow Access.

    Etsy's page "An application would like to connect to your account", which opens in the new tab once you are signed in to Etsy. A box at the top names the Etsy login you are signed in as, with a link to sign in as someone else. The page says that the application Replyco is trying to connect to your account and lists what Replyco may do on your behalf: connect to your account and know your member name, know your email address, and see your sales and purchases, bill charges and payments, profile data, shipping addresses and feedback. A red arrow points to the Allow Access button at the bottom.
    Check that the application is Replyco, then select Allow Access.
    What this screenshot shows
    Screen
    ()
    Highlighted
    “”, , .
    Also visible
    signed-in Etsy login; the application Replyco; list of permissions, all read-only; Allow Access button
    Purpose

  4. After you allow access, Etsy returns you to Replyco, which shows Almost done..., saves the account and confirms with Account successfully saved.. Select Copy Email Address to copy the address Replyco created for the shop, then select Done.

    Done works only after you copied the address; until then Replyco shows Click the copy icon and save the e-mail address before you proceed.. You can copy the address again at any time from the account’s details under Setup Email Forwarding:.

    The Almost done... dialog that Replyco shows after Etsy returns you and the Etsy account was saved. Under the heading Set Up Email Forwarding it says to click the box below to copy your Replyco email to the clipboard, because you will need to add this address to your email client settings. The Copy Email Address box is highlighted; selecting it copies the address Replyco created for this Etsy account. The Done button below it closes the dialog once the address is copied.
    Copy the Replyco address; Etsy's emails about buyer messages and orders have to reach it.
    What this screenshot shows
    Screen
    Almost done... (/integrations/etsy/success)
    Highlighted
    button “Copy Email Address”, dialog, enabled. copies the account's Replyco address
    Also visible
    Set Up Email Forwarding; Done button; Need help? link
    Purpose
    copy the address Etsy's emails must reach

  5. In the mailbox that receives Etsy’s emails about your shop, set up forwarding of those emails to the Replyco address. For how forwarding works, see Mailbox by forwarding.

What happens next

Section titled “What happens next”

The account appears on AdminAccounts and starts to sync at once; to check how its sync is going, see Accounts. Tickets arrive only after you have set up forwarding: Replyco checks the Replyco address for new emails every five minutes, and emails from before the forwarding are not imported. When Etsy next emails you about the shop, check that a ticket appears in TicketsNot Resolved.

Replyco also checks Etsy for new orders every few minutes. Whenever Etsy’s email names an order, Replyco fetches that order from Etsy and puts it beside the ticket.

Replying to Etsy buyers

Section titled “Replying to Etsy buyers”
  • Etsy tickets cannot be answered from Replyco. Replyco turns replies off for every message from Etsy, so an Etsy ticket has no Respond button and auto-responses skip it. Open the conversation on Etsy to read the buyer’s whole message and answer there.
  • Every email that reaches the Replyco address becomes a ticket, Etsy’s own notices included. If you forward all mail from that mailbox, Etsy’s sign-in codes arrive as tickets too; search for the sender in the ticket list to find one.
  • To sort Etsy’s notices automatically, for example under a label, see Rules for incoming tickets.

Options

Section titled “Options”
ChoiceWhen to pick itEffect
A Replyco address (Custom SMTP Configuration unticked)Etsy writes to a mailbox you can forward fromReplyco creates a mailbox for the shop and shows its address to copy.
Your own mailbox (Custom SMTP Configuration ticked)Etsy writes to a mailbox you want Replyco to read directlyEnter the mailbox’s login and its IMAP or POP3 and SMTP servers. Replyco checks the login when Etsy sends you back, then asks Set up Folders to Sync messages from instead of showing an address; This step is optional. You can do it later at any time. See Mailbox with IMAP and SMTP.

If something goes wrong

Section titled “If something goes wrong”
SymptomCheckFix
You must complete ALL FIELDS in order to save this account!Account Name or Display Email is empty.Fill in both; Send Name as is optional.
Email is invalidDisplay Email is not a complete address.Enter an address such as support@yourshop.com.
“Integration with this name already exists”Another Etsy account in Replyco has the same Account Name.Start again with a different name.
“You reached your current plan maximum integrations count. Contact support for more info.”Your plan has no free account; + Add Account is then also missing from the top bar.Delete an account you no longer use, or change your plan on AdminBilling.
“Something went wrong with validation” followed by Etsy’s own textEtsy did not confirm Replyco’s access.Start again from + Add Account.
“Authentication failed.”You ticked Custom SMTP Configuration and your mailbox refused the login.Check the mailbox’s login and servers, then start again.
The account is connected but no tickets arriveIs Etsy’s email forwarded to the Replyco address?Set up the forwarding with the address from the account’s details.
An Etsy ticket has no Respond buttonThis is expected for every Etsy ticket.Answer the buyer on Etsy.
The account shows Blocked or Marketplace data sync is Temporarily Blocked.Etsy no longer accepts Replyco’s access.Select Re-login in the account’s details; see Fix a blocked or silent account.
Section titled “Related”