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Connect Veeqo

Connect Veeqo and Replyco finds the Veeqo order behind each ticket: the Veeqo order number appears in the ticket’s order panel, links to the order in Veeqo, and lets agents open the full Veeqo order or refresh it without leaving the conversation. Veeqo brings no messages of its own; it adds its order data to the tickets your marketplace, shop and mailbox accounts create. You connect it by signing in to Veeqo and approving Replyco there.

Before you start

Section titled “Before you start”
You needWhere it lives
The Admin permission in ReplycoAdminUsers; see Invite users and set what they can do
A Veeqo login for the Veeqo account you want to connect, allowed to approve appsVeeqo
Your marketplace and shop accounts connected in Replyco, so there are orders for Veeqo to matchAdminAccounts; see Add Account
A free account on your plan; Veeqo counts as oneAdminBilling; see Billing

Availability: every plan. A company connects one Veeqo account.

Steps

Section titled “Steps”

  1. Select + Add Account in the top bar and scroll to Order Management System Accounts.

    The lower part of the Add Account page in Replyco, opened with + Add Account in the top bar. Under Mailbox Accounts (Gmail, Email, Outlook) comes the group Order Management System Accounts with six tiles: Linnworks, ChannelAdvisor, Veeqo, Katana, Billbee and Brightpearl. The Veeqo tile is highlighted; selecting it opens the dialog that connects Veeqo to Replyco by signing in to Veeqo. The group Social Media and Phone Accounts starts below.
    Veeqo is in the order management group of Add Account.
    What this screenshot shows
    Screen
    Add Account (/integrations/add)
    Highlighted
    button “”, oms-group, enabled. opens the Veeqo connection dialog
    Also visible
    Mailbox Accounts: Gmail, Email, Outlook; Order Management System Accounts: Linnworks, ChannelAdvisor, Veeqo, Katana, Billbee, Brightpearl
    Purpose
    entry point for connecting Veeqo

  2. Select the Veeqo tile. The dialog Authorize Replyco to sync with Veeqo opens at AUTHORIZE. Select Authorize.

    Veeqo’s sign-in opens in a new browser tab. The dialog in the tab you started from moves on to FINISH and shows Your Veeqo account is now ready., but the account is saved only when Veeqo sends you back, in the next steps.

    The dialog "Authorize Replyco to sync with Veeqo", opened from the Veeqo tile, at its first step, AUTHORIZE, of two. It says the Veeqo account can be completed in a few easy steps, that you add a Veeqo account to sync orders, statuses and more, and that after Authorize you are redirected to Veeqo to log in. The Authorize button is highlighted; selecting it opens the Veeqo sign-in in a new browser tab. A Need help? link sits below it.
    Authorize opens Veeqo's own sign-in in a new tab; approve Replyco there.
    What this screenshot shows
    Screen
    Add Account (/integrations/add)
    Highlighted
    button “Authorize”, dialog, enabled. opens the Veeqo sign-in in a new tab
    Also visible
    step AUTHORIZE of 2; Authorize button; Need help? link
    Purpose
    start the Veeqo sign-in

  3. In the Veeqo tab, sign in to Veeqo and approve Replyco’s access to your Veeqo account.

  4. Veeqo returns you to Replyco, which saves the account and shows Almost done... with Your Veeqo account is now ready.. Select Finish; Replyco opens the home page.

    Stay on the page until the dialog appears. Leaving while Replyco saves asks Are you sure you want to leave this page? You have some unsaved changes.

    The page Veeqo returns you to after you approve Replyco, /integrations/veeqo/success, with the dialog Almost done... A blue check mark stands above the line "Your Veeqo account is now ready.": Replyco has saved the account, named Veeqo. The Finish button at the bottom is highlighted; selecting it closes the dialog and opens the Replyco home page. The new account is listed under Admin, Accounts.
    Back from Veeqo, Replyco saves the account; Finish takes you to the home page.
    What this screenshot shows
    Screen
    Almost done... (/integrations/veeqo/success)
    Highlighted
    button “Finish”, dialog-bottom, enabled. closes the dialog and opens the home page
    Also visible
    check mark; Your Veeqo account is now ready.
    Purpose
    the account is saved

What happens next

Section titled “What happens next”

The account appears on AdminAccounts with the name “Veeqo”; for what the list shows, see Accounts. From now on, Replyco asks Veeqo for the order whenever it saves an order from one of your marketplaces or shops, and whenever a ticket needs its order. It searches Veeqo with the marketplace’s order number, or with the order-like number in the subject of a ticket that has no order yet; Veeqo searches only terms of three or more characters.

When Veeqo knows the order, Order Details in the ticket shows Veeqo Order ID, a link to the order in Veeqo, and two more icons: Show full Veeqo Order and Sync Order from Veeqo. If you use more than one order management system, these actions are in the panel’s ⋮ menu. When a ticket’s order has no Veeqo number, the panel offers a field for the Veeqo order ID; type the number and select the save icon in the field. The placeholder #veeqo_order_id# inserts the number into replies; see Snippets and placeholders.

To check it worked, open a ticket about a recent order that is in Veeqo and look for Veeqo Order ID. If the panel does not list the field, select the gear in Order Details and move it to Visible Fields. For the order panel, see The ticket screen.

Deleting the Veeqo account removes only the connection. Tickets, orders and customers belong to your marketplace, shop and mailbox accounts, so they stay; the warning about tickets, orders and customers in the delete question applies to those accounts. To delete an account, see Accounts.

If something goes wrong

Section titled “If something goes wrong”
SymptomCheckFix
Replyco opens the home page and no Veeqo account appearsThe return page was opened without Veeqo’s approval, for example from a bookmark or after you declined in Veeqo.Start again from the Veeqo tile and approve Replyco in Veeqo.
Replyco refuses to save the accountIs a Veeqo account already on AdminAccounts?Use the existing account; a company connects one Veeqo account.
“You reached your current plan maximum integrations count. Contact support for more info.”Your plan’s number of accounts is used up.See Add Account.
A ticket’s order shows no Veeqo numberIs the order in Veeqo under the marketplace’s order number? Is the Veeqo field greyed out, with Perform a relogin of the integration before searching for orders when you point at it?Type the Veeqo order number into the Veeqo field of Order Details and select the save icon. A greyed-out field means Veeqo no longer accepts Replyco’s access; contact support to restore it, see Help and support.
Section titled “Related”