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Connect Kaufland

Connect your Kaufland seller account and every Kaufland ticket, the conversation a buyer opens about an order, arrives in Replyco with its messages, files and the order; the replies you send from Replyco go back to the buyer through Kaufland. Kaufland needs no forwarding and no address: Replyco talks to Kaufland’s Seller API directly with two keys from your seller account. It takes one form in Replyco.

Before you start

Section titled “Before you start”
You needWhere it lives
The Admin permission in ReplycoAdminUsers; see Invite users and set what they can do
The two keys of your Kaufland Seller API access, for Client Key and Secret KeyKaufland Seller Portal
A free account on your planAdminBilling; see Billing

Availability: every plan includes Kaufland, and Replyco checks Kaufland for new orders. Companies on an older plan may not have order sync; see What each plan includes.

Steps

Section titled “Steps”

  1. Select + Add Account in the top bar.

    The Add Account page opens with one tile per marketplace. To connect another channel instead, see Add Account.

    The Add Account page in Replyco, opened with + Add Account in the top bar. The first group shows one tile per marketplace and webstore: Amazon, eBay, eBay v2 with a Beta badge, Shopify, WooCommerce and BigCommerce in the first row, then Magento, Etsy, OTTO, Fruugo, Wish and Kaufland, and Shopline below. The Kaufland tile at the end of the second row is highlighted; selecting it opens the dialog Authorize Replyco to sync with Kaufland.
    Kaufland has its own tile among the marketplaces on the Add Account page.
    What this screenshot shows
    Screen
    Add Account (/integrations/add)
    Highlighted
    button “”, marketplace-tiles, enabled. opens the Kaufland connect dialog
    Also visible
    marketplace and webstore tiles; Mailbox Accounts heading below
    Purpose
    start connecting Kaufland

  2. Select the Kaufland tile. The dialog Authorize Replyco to sync with Kaufland opens at AUTHORIZE. Select Authorize to go on to the form.

  3. At INFO, enter an Account Name your team recognises; it labels every ticket from Kaufland. Paste the Client Key and the Secret Key from the Kaufland Seller Portal, then select Authorize.

    Replyco checks the keys with Kaufland before it saves anything. Copy each key completely, without spaces before or after it.

    The dialog Authorize Replyco to sync with Kaufland at its second step, INFO; the first step, AUTHORIZE, shows a tick. Account Name is filled in with Northwind Electronics Kaufland, Client Key with a 32-character key and Secret Key with a second 32-character key. The Authorize button below the fields is highlighted; selecting it checks the keys with Kaufland and, when Kaufland accepts them, saves the account. A Need help? link sits under the button.
    Paste the Client Key and Secret Key of your Kaufland seller account; Replyco checks them when you select Authorize.
    What this screenshot shows
    Screen
    Authorize Replyco to sync with {{name}} (/integrations/add)
    Highlighted
    button “Authorize”, dialog-bottom, enabled. validates the keys with Kaufland and saves the account
    Also visible
    Account Name: Northwind Electronics Kaufland; Client Key filled; Secret Key filled; step INFO
    Purpose
    enter the Kaufland API keys

  4. When Kaufland accepts the keys, Replyco saves the account, confirms with Account successfully saved. and shows Your account was saved successfully.. Select Finish.

    The dialog Authorize Replyco to sync with Kaufland at its last step, FINISH; the first two steps show ticks. A check mark sits above the message Your account was saved successfully, followed by the note that you should start receiving messages soon and that you manage your integrations under Admin, Accounts. The Finish button is highlighted; selecting it closes the dialog and leaves the new Kaufland account in your list of accounts.
    Kaufland accepted the keys; the account is saved and starts to sync.
    What this screenshot shows
    Screen
    Authorize Replyco to sync with {{name}} (/integrations/add)
    Highlighted
    button “Finish”, dialog-bottom, enabled. closes the dialog
    Also visible
    step FINISH; Your account was saved successfully.
    Purpose
    the Kaufland account is saved

What happens next

Section titled “What happens next”

The account appears on AdminAccounts and starts to sync at once; to check how its sync is going, see Accounts. Replyco imports the Kaufland tickets of the last two days, then checks Kaufland for new ticket messages every five minutes. It also imports the orders of the last two days, checks for new orders every few minutes and keeps each order’s invoices with it. Each Kaufland ticket becomes one Replyco ticket with the ticket’s topic as its subject and the ordered item’s order beside it. When the next buyer writes, check that a ticket appears in TicketsNot Resolved.

Replying to Kaufland buyers

Section titled “Replying to Kaufland buyers”
  • Kaufland decides which messages can be answered. A message has a Respond button only while Kaufland holds you, the seller, responsible for the ticket and the ticket is open.
  • Your reply goes back through Kaufland as plain text, with its attachments; see Answer a ticket.
  • A reply to a ticket that Kaufland has closed in the meantime is not delivered. It shows Error Sending, and the reason contains “Ticket is closed, try to create the new one if you want”. To reach the buyer again, open a new Kaufland ticket from Replyco.
  • Resolving or archiving a ticket in Replyco changes nothing on Kaufland. The ticket stays open there until Kaufland or the buyer closes it.
  • To open a new Kaufland ticket, use Create Ticket with the buyer as recipient and their Kaufland account as sender, then choose the order in Select Order, the item in Select Order Unit and the reason in Select Message Type: Product not as described, Product defect, Product not delivered, Product return or Other/Contact.

If something goes wrong

Section titled “If something goes wrong”
SymptomCheckFix
You must complete ALL FIELDS in order to save this account!One of the three fields is empty.Fill in Account Name, Client Key and Secret Key.
An error with Kaufland’s own text after you select AuthorizeKaufland did not accept the keys: a key is incomplete, has a space, or belongs to another seller account.Copy both keys again from the Kaufland Seller Portal and select Authorize again.
“Integration with this name already exists”Another Kaufland account in Replyco has the same Account Name.Enter a different name.
“You reached your current plan maximum integrations count. Contact support for more info.”Your plan has no free account; + Add Account is then also missing from the top bar.Delete an account you no longer use, or change your plan on AdminBilling.
A Kaufland ticket has no Respond buttonKaufland closed the ticket or does not hold you responsible for it.Answer on Kaufland, or open a new ticket with Create Ticket.
A reply shows Error SendingHover the badge and read the reason; “Ticket is closed” means Kaufland closed the ticket.Open a new Kaufland ticket for the buyer. For other reasons, see Troubleshooting tickets.
The account shows Blocked on AdminAccountsKaufland no longer accepts the keys, for example because they were deleted or replaced in the Kaufland Seller Portal. Kaufland accounts have no Re-login button.Contact support to restore the account with your current keys; see Help and support.
Section titled “Related”