Sign up

For: Merchants who are new to ReplycoRequires: A work email address that has no Replyco user yet, and an authenticator app on your phoneScreenshots show sample data

The sign-up screen creates a new Replyco company with you as its first user and administrator. You give three things, a country, a work email address and a password, then set up two-factor authentication with an authenticator app on your phone. Replyco then opens your new workspace, starts a free trial and sends an email to confirm your address. Open the screen with Sign Up here. under the sign-in form. You need your phone at hand: sign-up cannot finish without an authenticator app. If a colleague already uses Replyco, ask them to invite you instead of signing up, so you join their company; see Invite users and set what they can do.

What you can do here

Create your company and your user. Choose your country, enter your work email and a password of at least 12 characters with an uppercase letter, a lowercase letter, a number and a special character. Fill in the sign-up form
Set up two-factor authentication. Scan a QR code with Google Authenticator or any TOTP app and confirm the first six-digit code. Every new user must use two-factor authentication, on every plan, so every account created here signs in with a password and a code. Set up two-factor authentication · Two-factor authentication
Start in the right region and language. The country decides whether your company is created in the UK or the German region, which sets the trial length (7 or 30 days) and the language you start with. Choose your country
Know what happens next. A welcome window offers to connect your first account, the trial starts, and a confirmation email waits in your inbox. What happens after you sign up

The screen at a glance

Region	What it shows	What you do there
The sign-up card	Sign Up, the country list, Work email and Password	Enter your details
Under the password	A strength bar and the list Password requirements:	Check that every rule is ticked green
Above the button	Terms of Use and Privacy Policy.	Read the terms you accept by continuing
Confirm	The button that checks your details	Move on to two-factor authentication
Under the card	Already have an account? Login here.	Go to the sign-in screen instead
Top corner	A cross	Go back to the page you came from
The other half	Customer logos and ratings	Nothing; it is decoration

The screen has no Replyco menus, because you are not signed in yet. It appears in German when the country you choose belongs to the German region, and in English otherwise.

Choose your country

The country list at the top of the card is preset from your computer’s time zone; when the time zone gives no country, it shows United Kingdom. Open the list and type to find your country.

The country decides your company’s region:

You choose	Region	Trial	Language the screen and your company start with
Germany, Austria, Switzerland or Liechtenstein	German region	30 days	German
Any other country	UK region	7 days	English

The screen switches language as soon as you pick a country, so a German merchant sees the German form. The country also sets the interface language of your whole company; there is no language switch in Replyco itself, see The Replyco screen. Companies in the German region can also create tickets and send copies (CC and BCC) during the trial; for UK-region companies both stay off until you choose a plan or Replyco has verified the company, see Create a ticket.

Choose your country from the list; what it changes is explained in Choose your country.
Type your address into Work email.

Use the address you will sign in with every day. It becomes the name of your user and the address of your company, and it receives the confirmation email and every password or two-factor reset.
Type a password into Password. Select the eye icon to see what you typed.

Each rule under Password requirements: turns green when the password meets it: At least 12 characters, At least 1 uppercase letter (A-Z), At least 1 lowercase letter (a-z), At least 1 number (0-9) and At least 1 special character, such as ! @ # $ % ^ & *.
Select Confirm.

Replyco checks the address and the password, then shows the two-factor setup. Nothing is created yet.

If something is wrong, Replyco says so under the field and stays on the form:

Message	Under	Why
Please enter correct email	Work email	The address is empty or malformed, or Replyco does not accept its domain: addresses ending in `.ru` and addresses at disposable-mail services are refused
This email is already registered	Work email	A Replyco user already has this address, in your company or another one
Please enter correct password	Password	The password is empty
Password does not meet the requirements	Password	At least one of the five rules is not met

Example. Northwind-Spring-2026! meets every rule: 22 characters, capitals, lower-case letters, digits and three special characters. northwind2026 is refused because it has no capital letter and no special character.

Set up two-factor authentication

Every new user must use two-factor authentication, on every plan, so it is part of signing up: there is no way to skip it on this screen. You need an authenticator app on your phone that makes time-based six-digit codes, such as Google Authenticator. Replyco asks for a code from this app every time you sign in with your password.

Read Secure Your Data! and install an authenticator app if you have none, then select Let's Set Up.

Two-factor authentication is part of sign-up; the first page explains the three steps.
What this screenshot shows
Screen
Sign Up (/signup)
Highlighted
button “Let's Set Up”, card-bottom, enabled. shows the QR code and setup key
Also visible
Secure Your Data! heading; 3 Quick Steps: Download, Scan, Activate; page dots, first page active
Purpose
second step of creating an account, two-factor setup
In the app, add a new entry and scan the code under Scan the QR code. If you cannot scan it, type the key shown under Can’t scan it? into the app instead; Copy copies it. Then select Continue.

Scan the QR code with your authenticator app, or type the setup key into it, then Continue.
What this screenshot shows
Screen
Sign Up (/signup)
Highlighted
button “Continue”, card-bottom, enabled. opens the verification-code check
Also visible
QR code; setup key with Copy button; Keep this key secret notice; Google Authenticator and video instruction links; Back link
Purpose
add Replyco to the authenticator app

The app now shows an entry for Replyco with your address and a code that changes every 30 seconds.
Type the current code from the app into Verification code and select Confirm.

Enter the six-digit code your authenticator app now shows; Confirm checks it and creates your account.
What this screenshot shows
Screen
Sign Up (/signup)
Highlighted
button “Confirm”, card-bottom, enabled. checks the code and creates the company and user
Also visible
Show my QR code link; Verification code filled with a sample code; Terms of Use and Privacy Policy line
Purpose
confirm two-factor setup and create the account

Replyco checks the code and creates your company and user.

If you pressed Continue before scanning, hover Show my QR code on the last step: it shows the QR code and the key again. The dots at the top of the two-factor pages and Back move between the explanation and the QR code.

If the code is refused, Replyco shows Code is invalid and you stay on the step. Codes are six digits and change every 30 seconds, and your app works them out from the phone’s clock, so set the phone to set its time automatically and type a fresh code. You can try as often as you need.

Keep the key safe. The key under Can’t scan it? is the secret your app makes codes from. Anyone with it can make your codes, so do not send it by email or store it next to your password.

Your workspace opens with a welcome window. While Replyco creates your company, a window says Welcome to Replyco!. Let’s go! leads you to connect your first account, starting with a choice of channels and Show more integration partners for the full list. Skip for now closes the window and opens the welcome ticket. If you do nothing, the window moves on by itself after 15 seconds. Connecting accounts is explained in Add Account.

After sign-up, Replyco offers to connect your first account; Skip for now opens the welcome ticket instead.
What this screenshot shows
Screen
Welcome to Replyco! (/signup)
Highlighted
button “Let’s go!”, dialog-bottom, enabled. starts connecting a first account
Also visible
Welcome heading; illustration; Skip for now button
Purpose
what happens right after the account is created
Your company is ready to use. You are its administrator with every permission. It starts with sample content so you can try Replyco before your own messages arrive: a welcome ticket from Replyco, sample templates, orders, products and rules, the default labels and the default Smart Filters. The onboarding checklist in the sidebar leads you through the rest of the setup; see Complete the onboarding checklist.
The trial starts. Every feature is switched on during the trial. The sidebar counts the days left, for example 6 Trial day(s) left, with Subscribe now beside it. The trial does not turn into a paid plan by itself; to continue, choose a plan; see Subscribe to a plan.
Confirm your email address. Replyco sends a confirmation email to the address you signed up with. Open the link in it; Replyco shows Your email successfully verified.. Until then a yellow banner at the top of every screen says Please verify your email., and Click here to resend the verification email. sends the email again.

Until you confirm your email address, a yellow banner offers to resend the email; the sidebar counts down the trial.
What this screenshot shows
Screen
Please verify your email. (/)
Highlighted
link “Click here to resend the verification email.”, top-banner, enabled. resends the confirmation email
Also visible
yellow banner over the top bar; tickets used and trial counter in the sidebar footer; Subscribe now link; English: no Create Ticket link (UK region during the trial); German: Create Ticket shown (DE region)
Purpose
the first days after sign-up

When the trial ends without a plan, you can still sign in, but Replyco opens only the subscription screen and the Help screen, and it stops collecting new messages from your accounts. Choosing a plan brings everything back; see Subscribe to a plan.

Every control, explained

Country list

Where

The first field of the sign-up card; it shows a country name, preset from your computer’s time zone.

What

Sets your company’s country and region: Germany, Austria, Switzerland and Liechtenstein create a German-region company with a 30-day trial that starts in German; every other country creates a UK-region company with a 7-day trial that starts in English. Choosing a country switches the language of the screen at once. You can type to filter the list.

Why

The region fits your company to its market from the first day, including the trial length and the starting language.

Work email

Where

The second field of the sign-up card.

What

The address you sign in with and the address of your company. Replyco refuses malformed addresses, addresses ending in .ru, addresses at disposable-mail services and addresses that already belong to a Replyco user, with the messages listed in Fill in the sign-up form. A link to the sign-up screen can carry the address already filled in.

Why

Every recovery path, the password reset and the two-factor reset, sends its email here, so use an inbox you will keep.

Password

Where

The third field, with an eye icon at its right end to show or hide what you typed.

What

Must have at least 12 characters, an uppercase letter, a lowercase letter, a number and a special character. Replyco accepts the special characters ! @ # $ % ^ & * ( ) _ - + = [ ] { } ; : ' " , < . > / ? \ | ~ and the backtick.

Why

Together with two-factor authentication, a long password keeps other people out of your customers’ conversations and orders.

Strength bar and Password requirements:

Where

Under Password.

What

The bar rates the password in five levels: Very Weak, Weak, Fair, Good and Strong. The five rules below it turn green one by one as the password meets them. Only the rules decide whether Confirm accepts the password.

Why

You see what is missing while you type instead of after a refusal.

Terms of Use and Privacy Policy.

Where

The line above Confirm, repeated on the last two-factor step.

What

Open Replyco’s terms and privacy policy in a new tab. By continuing you accept them; there is no box to tick.

Why

You know what you agree to before the company is created.

Confirm

Where

The blue button at the bottom of the card, on the form and again on the last two-factor step.

What

On the form it checks your details and opens the two-factor setup; nothing is created yet. On the last step it checks the code from your app, then creates your company, your user and the trial, and signs you in. If the company cannot be created, Replyco shows the reason and returns to the form.

Why

Nothing is saved until your two-factor authentication works, so a half-finished sign-up leaves no account behind.

Let's Set Up, Back and the page dots

Where

The first two-factor page and the top of the second one.

What

Move between the explanation with its 3 Quick Steps and the page with the QR code. While Replyco prepares the QR code, the second page shows Please wait while we generate your QR code...; if that fails, QR code generation failed. Please try again. and a Retry button appear.

Why

You can read the explanation again while your phone is still installing the app.

QR code, setup key and Copy

Where

The second two-factor page: Scan the QR code on the left, Can’t scan it? on the right.

What

Both hold the same secret for your authenticator app. The QR code is for scanning; the key is for typing into an app on a device that cannot scan. Copy copies the key. The links under the panels open Google’s instructions for Google Authenticator and a short video.

Why

The app needs this secret to make the codes Replyco asks for at every sign-in.

Continue

Where

Under the QR code.

What

Opens the last step, where you confirm the first code. It does not check whether you scanned the code.

Why

The code check on the next step is what proves the app was set up correctly.

Show my QR code and Verification code

Where

The last two-factor step.

What

Hovering Show my QR code shows the QR code and the key again. Verification code takes the six-digit code from your app; anything but six characters, or a wrong code, gives Code is invalid.

Why

If you forgot to scan, you can still finish without starting over.

Where

What

Login here. opens the sign-in screen. The cross goes back to the page you came from. If you typed an address or a password, your browser may ask whether you want to leave the page.

Why

If you already have a user, you sign in instead of creating a second company.

What you need to know

Topic	Fact
One address, one user	An address can belong to one Replyco user only; sign-up refuses an address that is already in use
Two-factor authentication	Mandatory for every new user, on every plan; set up during sign-up and required at every sign-in with a password; it cannot be skipped here
Region	From the country: German region for Germany, Austria, Switzerland and Liechtenstein, UK region for all others
Trial	7 days in the UK region, 30 days in the German region; every feature is on; no payment details are asked for
Your role	The first user is an administrator with every permission, every label and the default Smart Filters
Sample content	A welcome ticket, sample templates, orders, products and rules, default labels and Smart Filters
Confirmation email	Sent at sign-up; its link works for 7 days in the UK region and 30 days in the German region; resending makes earlier links invalid
Before the address is confirmed	A yellow banner on every screen; replies are not sent yet
After the trial	Without a plan, only the subscription and Help screens open, and new messages are no longer collected

Frequently asked questions

Signing up

No. The sign-up screen asks only for a country, a work email address and a password, then sets up two-factor authentication. The trial starts without payment details, and you choose a plan and payment later; see Subscribe to a plan.

How long is the Replyco trial?

It depends on the country you choose at sign-up. Companies in Germany, Austria, Switzerland and Liechtenstein get 30 days; companies in every other country get 7 days. Every feature is switched on during the trial, and the sidebar counts the days left.

What happens when my trial ends?

The trial never turns into a paid plan by itself. Without a plan you can still sign in, but Replyco opens only the subscription screen and the Help screen, and it stops collecting new messages from your accounts until you subscribe. See Subscribe to a plan.

No. Signing up creates a separate company with its own accounts and tickets. Ask an administrator of your company to invite you from AdminUsers; the invitation email lets you set your password and join their company, see Invite users and set what they can do.

Why does Replyco say my email is already registered?

The message This email is already registered means a Replyco user with this address exists, in your company or another one. Sign in with it, or reset its password from the sign-in screen. If you want a new company, sign up with a different address.

Why is my email address refused?

Please enter correct email appears when the address is malformed, ends in .ru, or belongs to a disposable-mail service that Replyco does not accept. Use your normal work address; it also receives password and two-factor resets later.

Which country should I choose?

Choose the country your business is based in. Germany, Austria, Switzerland and Liechtenstein put your company in the German region, with a 30-day trial and a German start; every other country puts it in the UK region, with a 7-day trial and an English start.

Two-factor authentication

No. Every new user must use two-factor authentication, on every plan, and the sign-up screen has no way to skip it: your company is only created after you confirm a code from your authenticator app. Replyco then asks for a code from that app every time you sign in with your password.

Which authenticator app can I use?

Any app that makes time-based six-digit codes (TOTP) works. The sign-up screen recommends Google Authenticator and links to its instructions and to a video. You scan the QR code, or type the setup key if your device cannot scan.

Replyco shows Code is invalid. Set the date and time on your phone and your computer to update automatically, wait for a fresh code and type all six digits. If you never scanned the QR code, hover Show my QR code to see it again.

I lost the phone with my authenticator. How do I get back in?

Select Reset 2FA Access on the code step of the sign-in screen, confirm your email address and password, and enter the code Replyco emails you. You then scan a new QR code. The steps are in Sign in.

After signing up

Replyco sent a confirmation email when you signed up, and your address is not confirmed yet. Open the link in that email. Click here to resend the verification email. in the banner sends a new email and makes the earlier link invalid.

Why are my replies not sent?

Replyco sends replies only after your company’s email address is confirmed. Open the link in the confirmation email, or resend it from the yellow banner at the top of the screen; replies you wrote in the meantime go out afterwards.

What are the tickets and templates I did not create?

New companies start with sample content: a welcome ticket from Replyco, sample templates, orders, products and rules, plus the default labels and Smart Filters. They let you try Replyco before your own accounts are connected, and you can change or delete them.

Why is there no Create Ticket link in my top bar?

Companies in the UK region cannot create tickets during the trial until Replyco has verified the company; the link + Create Ticket appears once that is done or once you choose a plan. Companies in the German region have it from the start. See Create a ticket.

Troubleshooting

Symptom	What to check
This email is already registered	The address already has a Replyco user; sign in or reset the password on the sign-in screen, or use another address
Please enter correct email for an address you use every day	Typos first; then whether it ends in `.ru` or belongs to a disposable-mail service, which Replyco does not accept
Password does not meet the requirements	Which rule under Password requirements: is still grey: length of 12, capital, lower-case letter, number, special character
The second two-factor page shows QR code generation failed. Please try again.	Select Retry; check your internet connection
Code is invalid on the last step	Automatic time on phone and computer; six digits; a fresh code; the Replyco entry in the app, not an older one
The sign-up screen is in the wrong language	The country you chose; the German region shows German, every other country English
No confirmation email arrives	Junk folder; the address you signed up with; resend from the yellow banner, which invalidates earlier links
The confirmation link says it is expired or already used	Resend the email from the yellow banner and open the newest link
Replies stay in the ticket and are not sent	Whether the yellow banner is still shown; confirm the address

Sign up

What you can do here

The screen at a glance

Choose your country

Fill in the sign-up form

Set up two-factor authentication

What happens after you sign up

Every control, explained

Country list

Work email

Password

Strength bar and Password requirements:

Terms of Use and Privacy Policy.

Confirm

Let's Set Up, Back and the page dots

QR code, setup key and Copy

Continue

Show my QR code and Verification code

Login here. and the cross

What you need to know

Frequently asked questions

Signing up

Do I need a credit card to sign up for Replyco?

How long is the Replyco trial?

What happens when my trial ends?

A colleague already uses Replyco. Should I sign up too?

Why does Replyco say my email is already registered?

Why is my email address refused?

Which country should I choose?

Two-factor authentication

Can I skip two-factor authentication when I sign up?

Which authenticator app can I use?

The code from my app is refused during sign-up. What do I do?

I lost the phone with my authenticator. How do I get back in?

After signing up

Why do I see a yellow banner saying I should verify my email?

Why are my replies not sent?

What are the tickets and templates I did not create?

Why is there no Create Ticket link in my top bar?

Troubleshooting

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