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Connect Wish

Connect your Wish merchant account and every Wish customer-support ticket arrives in Replyco with its replies, files and the order; your answers go back to the customer through Wish. Wish needs no forwarding and no form: you sign in to Wish once, allow Replyco access, and Replyco names the account after your Wish store.

Before you start

Section titled “Before you start”
You needWhere it lives
The Admin permission in ReplycoAdminUsers; see Invite users and set what they can do
A login for your Wish merchant accountWish for Merchants
A free account on your planAdminBilling; see Billing

Availability: every plan includes Wish, and Replyco checks Wish for new orders. Companies on an older plan may not have order sync; see What each plan includes.

Steps

Section titled “Steps”

  1. Select + Add Account in the top bar.

    The Add Account page opens with one tile per marketplace. To connect another channel instead, see Add Account.

    The Add Account page in Replyco, opened with + Add Account in the top bar. The first group shows one tile per marketplace and webstore: Amazon, eBay, eBay v2 with a Beta badge, Shopify, WooCommerce and BigCommerce in the first row, then Magento, Etsy, OTTO, Fruugo, Wish and Kaufland, and Shopline below. The Wish tile in the second row is highlighted; selecting it opens the dialog Authorize Replyco to sync with Wish.
    Wish has its own tile among the marketplaces on the Add Account page.
    What this screenshot shows
    Screen
    Add Account (/integrations/add)
    Highlighted
    button “”, marketplace-tiles, enabled. opens the Wish connect dialog
    Also visible
    marketplace and webstore tiles; Mailbox Accounts heading below
    Purpose
    start connecting Wish

  2. Select the Wish tile. The dialog Authorize Replyco to sync with Wish opens at AUTHORIZE. Select Authorize: the Wish merchant sign-in opens in a new browser tab.

    The dialog Authorize Replyco to sync with Wish at its first step, AUTHORIZE, with two steps in the progress bar. The dialog says to complete the Wish account in a few easy steps, that Replyco will not modify or delete your existing Wish orders, products or customers, and that Authorize redirects you to Wish to log in with your credentials. The Authorize button is highlighted; selecting it opens the Wish merchant sign-in in a new browser tab. A Need help? link sits under the button.
    Wish needs no details in Replyco; Authorize opens the Wish merchant sign-in in a new tab.
    What this screenshot shows
    Screen
    Authorize Replyco to sync with {{name}} (/integrations/add)
    Highlighted
    button “Authorize”, dialog-bottom, enabled. opens the Wish merchant sign-in in a new tab
    Also visible
    step AUTHORIZE; Need help? link
    Purpose
    send the seller to Wish to allow access

  3. Sign in to your Wish merchant account and allow Replyco access. Stay in the Wish tab: Wish sends you back to Replyco, which shows Validating Wish account... and Please do not leave the page until the validation and data storage is complete...almost there.

  4. Replyco saves the account, confirms with Account successfully saved. and opens its start page. Open AdminAccounts to see the new Wish account, named after your Wish store.

    To give it a name your team recognises, open the account and change Account Name:; see Accounts.

    The Accounts page in Replyco with seven connected accounts, all showing Syncing in the Synchronization column: Amazon Northwind Electronics UK, Ebay northwind-electronics, Shopify Northwind Store, Email support@northwind-electronics.example.com, Etsy NorthwindHome, WhatsApp Northwind Support and, in the last row, Wish Northwind Electronics, named after the Wish store. The Wish cell in the Account column of that row is highlighted; the row shows the time of the last messages sync and the last orders sync. Selecting the row opens the account's details, where you can rename it.
    The new Wish account is named after your Wish store and syncs like every other account.
    What this screenshot shows
    Screen
    Accounts (/integrations)
    Highlighted
    cell “”, table-last-row, syncing. opens the account details
    Also visible
    seven accounts with source, synchronization, account, name, last sync times and status; Wish account named Northwind Electronics
    Purpose
    check that the Wish account was added

What happens next

Section titled “What happens next”

The account starts to sync at once. Replyco checks Wish for new tickets and replies every five minutes; it also checks for new orders every few minutes. Each Wish ticket becomes one Replyco ticket with the ticket’s subject, the customer’s name and the ticket’s first order and product; files the customer attached arrive with the message. When the next customer writes, check that a ticket appears in TicketsNot Resolved.

Replying to Wish customers

Section titled “Replying to Wish customers”
  • Replies go back through Wish as plain text. Under the text box Replyco shows * Your message will be sent as a plain text; formatting such as bold text is not kept.
  • Wish replies carry no attachments: the reply editor of a Wish ticket offers no button to attach a file. Send a link to the file instead.
  • Conversations start on Wish. Wish accounts are not offered as a sender in + Create Ticket or when you forward a message, so you answer Wish customers in the ticket they opened.
  • Everything else in Answer a ticket, such as templates, translation and delayed sending, works on Wish tickets.

If something goes wrong

Section titled “If something goes wrong”
SymptomCheckFix
“Error happened during integration activating”Wish did not confirm Replyco’s access.Start again from + Add Account and allow access in Wish.
“Integration with this name already exists”A Wish account in Replyco already has this store’s name, so the store is probably connected already.Use the existing account on AdminAccounts.
“You reached your current plan maximum integrations count. Contact support for more info.”Your plan has no free account; + Add Account is then also missing from the top bar.Delete an account you no longer use, or change your plan on AdminBilling.
No Wish ticket appears yetThe account’s row on AdminAccounts: the time under Last Messages Sync shows when Replyco last asked Wish.Wait for the next check, about five minutes; tickets arrive when customers write.
The account shows Blocked or Marketplace data sync is Temporarily Blocked.Wish no longer accepts Replyco’s access, for example because it was revoked in Wish.Select Re-login in the account’s details and sign in to Wish again; see Fix a blocked or silent account.
Section titled “Related”