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ReplycoReplycoHelp Centre
Release notes

Getting started with Replyco

Replyco is a helpdesk for online sellers: every message your customers send through a marketplace, your webstore, your mailbox or a messenger arrives in one place as a ticket, next to the customer’s order, and your replies go back through the same channel. This section takes you from the first sign-up to a Replyco your whole team can work in: creating the company account, signing in, finding your way around the screen and preparing the settings a team needs.

Most people start in two steps. Whoever creates the account signs up, works through the onboarding checklist and connects the first channel with + Add Account; everyone else is invited from AdminUsers and signs in with their own e-mail address. After signing in, Replyco opens your start screen, usually TicketsSmart Filters, in the frame of menus and buttons that stays the same on every screen.

Replyco right after signing in, for the fictional store Northwind Electronics. The Replyco logo at the top of the sidebar is highlighted; below it the menu lists Dashboard, Tickets with 23, Chats, Cases, Calls, Feedback, Labels, Tools, Chat Tools and Admin, and the sidebar ends with Dark mode, Docs and Support. The top bar holds + Create Ticket, + Add Account, search, notifications, Copilot, the comrce icon and the avatar. The main area is the Smart Filters start screen with cards for saved filters, AI categories and tickets with an AI draft. The logo always leads back to this start screen.
After signing in, Replyco opens your start screen inside the same frame you will use every day.
What this screenshot shows
Screen
Smart Filters (/)
Highlighted
link “Replyco”, sidebar-top, enabled. opens the start screen
Also visible
sidebar menu from Dashboard to Admin; top bar actions; Smart Filters start screen with filter, AI category and AI draft cards
Purpose
the first screen after signing in

The screens in this area

Section titled “The screens in this area”
ScreenWhat it is for
Sign upCreate your company’s Replyco account and start the trial
Sign inSign in, reset a forgotten password and use two-factor authentication
The Replyco screenThe sidebar, the top bar and the footer around every screen, and who sees which menu
SearchFind tickets, customers and orders from any screen

What you can do here

Section titled “What you can do here”
  • Create your company’s account and start using Replyco. Sign up.
  • Sign in, also with two-factor authentication, and get back in when you forget your password. Sign in.
  • Find your way around: the menus, the top bar, notifications, dark mode and help. The Replyco screen.
  • Finish the first set-up step by step, with a guided tour of a sample ticket. Complete the onboarding checklist.
  • Prepare Replyco for a whole team: accounts, users, labels, priorities, automation, working time and AI. Set up Replyco for your team.
  • Find any ticket, customer or order with one search box. Search.

Concepts

Section titled “Concepts”

Availability: every plan includes everything in this section. What each user sees depends on the permissions an admin gives them.

Section titled “Related”